This is the Privacy Policy for TereoTech,Solutions Private Limited and its affiliates (“TereoTech”).  

TereoTech is committed to safeguarding the privacy of its End Users and this document is intended to inform TereoTech’s Users on the policies that govern the use of information End Users, and/or Visitors to End User’s premises, provide TereoTech during the course of using Tereo Visitor Management System (Tereo VMS) and/or TereoTech’s associated websites.

It covers TereoTech’s handling of two categories of information:

  • Data that we handle through our Tereo VMS Application (“Service Data”): Under data protection laws, TereoTech is considered a “processor” of this data.
  • Data we handle for delivering the service through our Tereo VMS Application and associated websites (“Business Data”): This includes data provided to TereoTech by Employees and/or Contractors and/or Users of Tereo VMS and Tereo Visitor Management System.  This also includes data provided by a Representative, Employee, or Contractor of an organization / institution when using any of TereoTech’s Applications.  Under data protection laws, TereoTech is a “controller” of this data as well as personal data of Visitors to our website.

This Privacy Policy does not apply to TereoTech’s handling of personal data for TereoTech’s own recruiting or human resources functions. It also does not apply to the handling of personal data by End Users or Service Partners or other third parties. 

Collection of Service Data and Business Data

TereoTech enables its Client’s Users within an organization (“End Users”) to use its VMS Application – Tereo VMS to digitize and automate their Visitor Management process.  External Visitors who are invited for meetings, or who visit the End User’s premises on their own initiative, may have to register themselves on TereoTech’s Visitor Management System at End Users premises. 

The use of Tereo VMS Application by organizations is conditional on the following:

  • The Use of Tereo VMS Application is optional, but the Activation and Use of Tereo VMS Application requires the Admin of the End User’s Entity (the person who downloads and activates Tereo VMS for an organization), to provide explicit consent to TereoTech Solutions Terms of Services, of which this Privacy Policy is a part of, when activating Tereo VMS Application for their organization
  • To use TereoTech’s Service, the Admin of the End User Entity subscribes to the use of Tereo VMS Application and authorizes End Users to use the Application
  • End Users may use the Tereo VMS Application for its intended purpose of digitizing and automating the Visitor Registration process
  • External Visitors who interact with Tereo VMS at an End User’s premises, may need to provide personal information on TereoTech’s VMS as part of the End User Entity’s Visitor Registration process.

TereoTech may use automated tools to enhance its services provided to these Visitors and End Users. 

Use of Personal Data

We use the Service Data and Business Data collected as described below.

  • Upon activation of Tereo VMS by the Admin of an End User, TereoTech registers the End User and its authorized Users as End Users of Tereo VMS and associated websites
  • Where required, to send End Users information about Application Activation credentials and login credentials to Tereo web portals
  • TereoTech  authenticates the End User  when the End User attempts to use Tereo VMS
  • Record, store and transmit Visitor data as required by the Application
  • To create and use aggregated information for any of the purposes above;
  • To enforce the legal terms that govern our business and online properties;
  • To comply with the law and protect rights, safety and property;
  • In connection with a business sale, merger, consolidation, change in control, transfer of substantial assets or reorganization; or
  • For other purposes requested or permitted by our customers or End Users.

TereoTech may share Service Data with our affiliates, Service Partners and other entities that help us with any of the above.

Personal Data Rights and Choices

To exercise any rights you have under privacy or data protection law regarding your Service Data (such as rights to delete your personal Data), please contact us at support@tereotech.com. 

Legal Basis for Processing Business Data

The laws in some jurisdictions require companies to inform End Users about the legal ground they rely on to use or disclose your personal data. To the extent those laws apply, our legal grounds for processing Business Data are as follows:

  • To honor our commitments to End Users with respect to the use of TereoTech Applications and their related web portals: Much of our processing of personal data is to meet our Tereo Application related obligations to our customers, or to take steps at customers’ request in anticipation of entering into a contract with them
  • Consent: Where required by law, and in some other cases, we handle personal data on the basis of consent
  • Legal compliance: We need to use and disclose personal data in certain ways to comply with our legal obligations
  • Legitimate interests: In many cases, we handle personal data on the ground that it furthers our legitimate interests in commercial activities such as the following in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals:
    • Improving our Customer service
    • For sustainable Marketing practices
    • Protecting our customers, personnel and property
    • Analyzing and improving our business
    • Managing legal issues

We may also process personal data for the same legitimate interests of our End Users

TereoTech Application may contain hyperlinks to websites of other providers. In these cases, End Users will be directed from our App directly to the website of the third-party provider. End Users will recognize this, among others, by the activation of their browser and direction to the respective third-party URL. 

We cannot assume any responsibility for the confidential handling of your data or the behavior of End User’s Brower, since we have no influence or control on other providers observing the data privacy provisions and performance of their assets. Please obtain information about the way these providers deal with your personal data directly on their websites.. 

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), TereoTech’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

TereoTech may process your Personal Data because:

  • We need to perform a service for you based on your activation and use of TereoTech Application
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Children’s Privacy

Our Service may be used by Educational Institutions and other Child care organization as part of their security management procedures.  In such cases, the Educational Institution or Organization is directly responsible for securing parental consent for anyone under the age of 18 (“Children”).

TereoTech does not knowingly collect personally identifiable information from anyone under the age of 18. 

If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Security and Data Retention

To manage data security risks, we maintain physical, organizational and technical safeguards, which are subject to periodic changes. End Users and other third parties handle personal data subject to their own privacy and security policies or procedures, which we do not control.

We will hold your information for as long as necessary to fulfill the purposes set forth in this Privacy Policy or as long as we are legally required or permitted to do so. Information may persist in copies made for backup and business continuity purposes for longer than the original data.

Cookies and Automated Data Collection

In our Apps and on our websites we and third parties may collect certain information by automated means. 

The information we collect through these automated means may include unique browser identifiers, IP address, browser and operating system information, device identifiers (such as Android Advertising ID), other device information, Internet connection information, as well as details about individuals’ interactions with our apps, websites and emails (for example, the URL of the third-party website from which you came, the pages on our website that you visit, and the links you click on in our websites).

We and third parties may use automated means to read or write information on users’ devices, such as in various types of cookies and other browser-based or plugin-based local storage (such as HTML5 storage).

Advertising

TereoTech may use third-party Service Providers to display advertisements to its End Users to help support and maintain our Service.

Service Partners

We may employ third party companies and individuals to facilitate our Service (“Service Partners”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security of Data

The security of your data is important to us but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

International Data Transfers

We are based in India, and recipients of the data disclosures described in this Privacy Policy are located in India and elsewhere in the world, including where privacy laws may not provide as much protection as the country in which you are located. Where applicable, TereoTech will comply with legal requirements for cross-border data protection, including through the use of European Commission-approved Standard Contractual Clauses.

Disclosure for Law Enforcement

Under certain circumstances, TereoTech may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

TereoTech may disclose your Personal Data:

  • To comply with a legal obligations
  • To protect and defend the rights or property of TereoTech Solutions Private Limited
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Retention of Data

TereoTech will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

TereoTech will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on your App.  You are required to update your TereoTech Application in order to view the changes to our Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How to Contact Us

If you have questions regarding our practices or this Privacy Policy, or to send us requests or complaints relating to personal data, please contact us at:

TereoTech Solutions Private Limited
Attn: Privacy Officer
127 Damji Shamji Udyog Bhavan, Veera Desai Road, Andheri West, Mumbai 400053

Last update to this Privacy Policy: December 1st, 2019